We Kactoily.com including all affiliates and subsidiaries (hereinafter referred to as “Kactoily.com”, “we” or “us”) are committed to protecting your privacy. Our goal is to provide you with a positive experience on our website, www.Kactoily.com  (“Website”), while keeping your Personal Information secure.

Please read this Privacy Policy to learn about the information we may collect from you and how we use and protect your information.

BY VISITING OUR WEBSITE, YOU ACCEPT AND AGREE TO THE PRACTICES, TERMS, AND CONDITIONS DESCRIBED IN THIS PRIVACY POLICY.

Your account information and customer support. If you fill in forms or register an account on the Website or correspond with us by phone, email, or social media account, you may provide us with information about you, which may contain Personal Information.

This includes information you provide when you register on the website, apply for a coupon or extend the warranty, register or return a product, subscribe to any of our services, search for a product, place an order on the website, participate in discussion forums or other social media functions on the website, enter a campaign, promotion or survey, participate in a training session or other event, download firmware, software, and apps, or when you report a problem relating to the website or our products or otherwise request support. Personal Information you give us may include your name, address, email address, phone number, and any other information that can personally identify you. Please note, we may use a third-party payment processor (such as PayPal) to process your personally identifiable payment information. The credit card information that you provide is encrypted and transmitted directly to PayPal. We do not store your credit card information and do not control and are not responsible for PayPal or its collection or use of your information. You may learn more about how PayPal stores and uses your credit card information by accessing PayPal’s privacy policy.

Device and Technical information. We automatically collect information when you visit the website, including:

• Technical information, including the Internet protocol ("IP") address used to connect your computer or other devices to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system, platform & language preferences. This information is all normally provided by your web browser, and we do not specifically request it.
• Information about your visit to the website, including the full Uniform Resource Locators ("URL") clickstream to, through, and from the website (including date and time); Products you viewed or searched for; page response times; download errors; length of visits to certain pages; videos watched; page interaction information (such as scrolling, clicks, and mouse-overs); and methods used to browse away from the page.

Our website uses the following cookies:

• Strictly necessary cookies are required for the website's operation. Without them, for example, you would not be able to register or log in to the Website.
• Analytical/Performance cookies, allow Kactoily.com to recognize and count the number of visitors, learn how visitors navigate the website, and improve it.
• Functionality cookies, which Kactoily.com uses to recognize you when you return to the website.
• Information we receive from other sources. We work closely with third parties who provide services to us (including, for example, business partners, sub-contractors in technical, payment, delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and we may receive information about you from them.

The Purpose

We use the information we collect for many purposes. These purposes will be consistent with the reason you provided the information to us or for a directly related purpose. The uses we make of such information are to:

• Set up an account for you on the website;
• Facilitate your purchase and/or download of our products;
• Authenticate use of your account or purchases and/or use of our products;
• Register your product in our product database;
• Carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products, and services that you request from us;
• Assist you with customer support;
• Communicate about and administer participation in customer promotions and surveys;
• Provide the products you request;
• Provide you with information about the products you use, such as new features, bug fixes, service downtimes or upgrades;
• Help us develop new products and improve current products;
• Provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. We (or selected third parties) will contact you by electronic means only if you have opted-in to receive marketing information. "Opt-in" means that you have taken an affirmative action to receive information, such as by checking a box or clicking a button;
• Notify you about changes to the website and products and changes to our terms, conditions, and policies;
• Administer the website and products for internal operational purposes, including troubleshooting, data and statistical analysis, testing, research and survey purposes;
• Improve the website and to ensure that content is presented in the most effective manner for you and for your computer or device;
• Ensure the security of the website;
• Monitor and regulate interactive features of the website and our products that you choose to participate in, including online forums and chat rooms relating to our products;
• Help you navigate the Website;
• Help you access and use certain features of the Products remotely, and to help you monitor and safeguard your home and home network;
• Provide you with information and recommendations about Internet and utility usage in your home;
• Measure or understand the effectiveness of advertising we serve to you and others who visit the Website and to deliver relevant personalized advertising to you and others;
• Determine which aspects of the Website and our products are most useful to you.

Retention of Personal Information

We will only retain your personal information to fulfill the purposes for which it was collected. This is as required for legitimate business purposes described in this Privacy Policy or otherwise permitted by law. We will remove it from our systems and records when we no longer need Personal Information. We will also anonymize it so that you can no longer be identified from it.

To determine the appropriate retention period for Personal Information, we consider the amount, nature, and sensitivity of the Personal Information, the potential risk of harm from unauthorized use or disclosure of your Personal Information, the purposes for which we process your Personal Information, and whether we can achieve those purposes through other means, and the applicable legal requirements.

Updates to Privacy Policy

We may update this Privacy Policy from time to time. We will post the revised version here if we change our Privacy Policy.